Account Deletion | Make a Rezzy

Quick link: Request account deletion (login required to verify identity)

If you cannot access your account, see “If you can't access your account”.

Who this applies to

Customers with a personal account
Business owners and staff with a business management account

How to request account deletion

Option 1: While logged in (recommended)

If you are able to log in, you can request account deletion using the link below. You will be asked to log in to verify your identity.

Request account deletion

Option 2: If you can't access your account

If you are unable to log in (for example, you no longer have access to your email address or credentials), you can still request account deletion.

Contact our support team at support@makearezzy.com.

We will ask for information to verify ownership and then process the request manually.

If you have forgotten your password, you may reset it and then submit the deletion request. If you cannot regain access, contacting support will ensure your request is still handled.

What happens when you delete your account

Data that is deleted

Account profile information (such as name and email address)
Authentication credentials and login access
User preferences and settings
Business staff access associated with the deleted account
Information associated with the user

Bookings are anonymised (not fully deleted)

To preserve operational records and reporting accuracy, bookings are not always removed entirely. Instead, bookings associated with a deleted account are anonymised:

Personal data linked to the booking is permanently deleted
The booking remains, but the customer name is replaced with “Deleted User”

This ensures businesses can retain historical booking data without retaining personally identifiable information.

Business deletion rules

Deleting a staff or owner account removes that user’s access to the business
If the deleted account is the final staff member remaining, the associated business will also be deleted
If other staff members remain, the business stays active for those users

Data we may retain

Certain information may be retained where required by law or regulation, including:

Invoices and billing records
Payment and transaction records required for accounting or tax purposes

Retained data is kept only for the legally required period (typically up to 6 years).

Deletion timeframe

Account deletion requests are typically completed within 30 days
Some data may be deleted sooner, while retained records follow legal retention rules

Once deletion is completed, your account cannot be restored.

Need help?

If you have questions about account deletion or business impacts, contact us at support@makearezzy.com.

Last updated: January 2026