Terms and Conditions

Last updated: 13 September 2026

1. Overview

1.1 These terms and conditions alongside any other documents referred to in this document outline the terms under which you may use our website https://www.makearezzy.com. This extends to the usage of any other website sharing the same second-level domain name (makearezzy) managed by us (Make a Rezzy). This includes any subdomains of the aforementioned websites.

1.2 This document will also outline the services we provide to you and the terms under which we provide those services.

1.3 Please read these terms and conditions carefully and ensure you fully understand them before using Our Website. By using Our Website you are agreeing with the terms and conditions outlined in this document as well as any other documents referred to by this document. If you do not agree with any part of the terms and conditions exit Our Website immediately.

2. Definitions and Terminology

2.1 In these terms and conditions, the following expressions have the following definitions:

3. Accessing our Website

3.1 Access to Our Website is provided “as is” and on an “as available” basis. We may alter, suspend Our Website at any time without any notice. We may also

3.2 We reserve the right to take down Our Website at any time without any notice. We are not liable in any way if Our Website or any part of our Website is unavailable.

3.3 You are free to browse Our Website but you are not permitted to scrape data from Our Website whether it be manually or via a computer program/script.

3.4 We may suspend access to a Business listed on Our Website at any time without any notice. We are not liable in any way if a Business listed on Our Website is unavailable.

4. The Services We Provide

4.1 We provide a service to Businesses to allow them to list their services on Our Website. We also provide a service to Business Customers to allow them to search for Businesses and services on Our Website.

4.2 We do not verify the accuracy of any information provided by Businesses on Our Website, nor that which is provided by Guests. We are not liable in any way for any information provided by either party.

4.3 We are not liable for any damages or losses, including but not limited to direct, indirect, incidental, special, or consequential damages, that may result from the use of our platform. By using our platform, you agree to indemnify and hold Make a Rezzy harmless from any and all claims, damages, and expenses that may arise from your use of our platform.

4.4 We are a third-party service provider that facilitates the booking of reservations between Businesses and Guests. We are not responsible for the actions or omissions of Guests or Businesses, including but not limited to the quality of the food, service, or any other aspect of the dining experience.

4.5 Although We do have reviews on Our Website we do not verify the authenticity of the reviews. We are not liable for any reviews on Our Website and do not guarantee the accuracy of any reviews on Our Website.

4.6 Any disputes between Businesses and Guests must be resolved between the two parties. We are not liable in any way for any disputes between Businesses and Business Customers. If you have a dispute with a Business or Business Customer you must contact them directly.

4.7 We do not handle any payments/refunds between Businesses and Business Customers. We are not liable in any way for any payments/refunds between Businesses and Business Customers. If you have a dispute with a Business or Business Customer you must contact them directly.

5. Data Protection

5.1 All personal data that We process is processed in accordance with Data Protection Law.

5.2 Further information on what We collect, process and store, and on whether We or a Business is responsible for it, can be found in our Privacy Policy and Cookies Policy.

5.3 Each Business is the controller of its Guest Data and We process Guest Data on the Business' behalf as its processor. The Data Processing Agreement forms part of these terms and conditions and applies to that processing.

5.4 We may create aggregated and anonymised information from data across Our platform, including Guest Data, which does not identify any Business, guest or other individual. We may use that information to operate, improve and promote Our services, including the advertising described in section 7. Each Business authorises Us to create and use that information.

5.5 Each Business is responsible for having a lawful basis for the Guest Data it collects, imports or asks Us to process, for providing its guests with the privacy information required by Data Protection Law, and for ensuring it has the consent required before sending marketing to its guests.

5.6 A Business can export its guest list at any time from its Business Account. When a Business Account is closed, Guest Data is deleted as set out in the Data Processing Agreement.

6. Making Payments to Us

6.1 We do not charge Guests a fee for using Our Website. We do charge Businesses to facilitate the booking of reservations through Our Website.

6.2 The fee is calculated based on the number of Covers booked through Our Website. The fee is calculated as follows: £1 per Cover booked through Our Website.

6.3 Businesses will receive an invoice at the end of each month for the previous month. The invoice will be sent to the email address provided by the Business when they signed up to Our Website.

6.4 Businesses are required to pay the invoice within 14 days of the date of the invoice. If the invoice is not paid within 14 days of the date of the invoice, We reserve the right to suspend the Business' account until the invoice is paid. We may also seek to recover any outstanding fees through the courts.

6.5 Businesses are required to provide a valid credit or debit card to make payments to Us. We do not store any credit or debit card details. Payments are processed via Stripe.

6.6 All prices, fees and budgets shown on Our Website are exclusive of VAT. VAT is added at the prevailing rate where applicable and shown on the invoice.

7. Marketing and Advertising Services

7.1 Where a Business opts in to Our advertising services, the Business authorises Us to create, publish and manage advertising promoting the Business on third-party advertising platforms (including Google and Meta), with Us as the paying advertiser and the Business identified as the beneficiary of the advertising where the platform requires it.

7.2 The Business appoints Us as its agent solely for the purpose of operating such advertising, including the use of third-party advertising platform business tools on the Business' behalf, and warrants that it holds the rights necessary for the content it provides (names, logos, menus, photography) to be used in such advertising.

7.3 Advertising runs on Our advertising accounts. Audience data, campaign structures and performance history created in those accounts remain Ours. This does not include Guest Data, which remains the Business'. Reporting on bookings attributed to the advertising is provided to the Business for its own use.

7.4 We may use aggregated and anonymised information, as described in section 5.4 (for example, the booking patterns of similar Businesses), to improve the targeting and performance of the Business' advertising.

7.5 Advertising budgets, fees and billing are as agreed per campaign through Our platform. The budget and the fees that apply to it are shown to the Business when the campaign is created, and the Business agrees to them by creating the campaign. We pause advertising before the agreed budget is reached and will not knowingly exceed it without the Business' consent. Advertising platforms report spend with a delay, so actual spend may exceed the agreed budget by a small margin.

7.6 We charge a commission calculated as a fixed percentage of the campaign budget. The commission is charged in addition to that budget and is not taken out of it, so the total charged to the Business is the campaign budget plus the commission. The commission rate and the resulting amount are shown to the Business at the point the campaign is created.

7.7 Either party may pause or end the advertising services at any time on written notice. Spend already committed to third-party advertising platforms is not refundable.

7.8 We give no guarantee of advertising results. Bookings attributed to advertising are reported on a reasonable-efforts, first-party measurement basis.

8. Changes to the Terms and Conditions

8.1 We may update these terms and conditions and the Data Processing Agreement from time to time. The date at the top of each document shows when it was last updated.

8.2 Where a change materially affects Businesses, including changes to fees, liability or how We process Guest Data, We will give Businesses at least 30 days' notice by email before the change takes effect. We may ask a Business to accept the change in its Business Account. A Business that does not agree to the change may stop using Our services before it takes effect.

8.3 Other changes, such as corrections, clarifications or changes required by law, take effect when they are published on Our Website.

8.4 Changes to Our Sub-processors follow the notice process in the Data Processing Agreement.

8.5 By continuing to use our platform after a change takes effect, you agree to be bound by the updated terms.