Plans change. A guest rings to ask for a later time, an extra cover, or a different table. Almost everything on a booking can be updated in place — you do not need to cancel and start over.
Opening the booking
You can open any booking from the same form you used to create it. Three ways to get there:
- The Bookings list — click the booking's row.
- The Calendar — click the booking on the day or timeline view.
- The Live Floor Plan — click the booking attached to its table.
The same booking form opens, this time in edit mode and pre-filled with the booking's current details.
What you can change
- Date and time — including the end time, if the booking needs to run longer or shorter than your default sitting.
- Number of guests — the party size.
- Table assignment — switch the booking to a different table, or attach it to more than one for a larger party.
- Status — for example, moving a phone booking from Pending to Confirmed once you have called back.
- Customer details — name, email, phone.
- Special requests, notes, dietary, seating preferences — anything the kitchen or the floor needs to know.
Make your changes and click Save. The booking updates in the diary straight away.
Common changes
Moving the time
Update Start Time (and End Time if the booking length is changing) and click Save. The form will accept whatever time you give it — it does not check the new time against your opening hours or services, so use your judgement. See Setting your opening hours and Services and meal periods for the rules running in the background.
Adding or removing guests
Update Number of Guests. If the new party size will not fit on the current table, attach an extra table from the Tables picker, or move the booking to a bigger table.
Moving to a different table
From the booking form, change the table selection — you can pick more than one if the booking needs to span tables. On the Calendar you can also drag a booking from one table to another for a quicker shuffle — see Moving a booking to a different table.
Confirming a pending booking
If you saved a booking as Pending so you could call the guest back, open the booking and set Status to Confirmed.
Fixing a typo in the guest's details
Open the booking and update the name, email, or phone under Customer Details. If the booking has a linked guest profile, the change is reflected there too — see Guest profiles.
When to cancel instead
If the guest is not coming at all, set the status to Cancelled rather than blanking the booking. Cancelling keeps an audit trail, frees the table, and emails the guest a cancellation confirmation. See Cancellations and no-shows for the full picture, including deposit refunds.
Where to go next
- Cancellations and no-shows — how to handle the awkward calls and what happens to deposits.
- Moving a booking to a different table — drag-and-drop shuffles from the Calendar.
- Guest profiles — where customer details live across visits.