Bookings can come from a few different places, and every booking moves through a small set of statuses on its way through service. Here is what happens between a guest making a booking — a table, an event, or a bookable service — and them leaving at the end of their visit.
Where bookings come from
Make a Rezzy collects bookings from a few sources:
- Your website widget — the booking form you embed on your own site.
- Your Explore listing — diners browsing Make a Rezzy can book without leaving the directory.
- By phone — when a guest rings the restaurant, your team adds the booking manually.
- Walk-ins — when a guest arrives without a reservation, you can record them as a walk-in.
- Your services page — if you offer bookable services (classes, treatments, sessions), guests book them from your services page. Those bookings land in the same diary, marked with the service they are for. Your team can also book a service for a guest from the Calendar's Services view.
Every booking — wherever it came from — ends up in the same diary.
Booking statuses
Each booking has a status that tells your team where it is in the journey:
- Pending — waiting for confirmation. Usually waiting for the restaurant to confirm the booking (if you have set up manual confirmation).
- Pending Payment — waiting for a deposit or payment. The guest has made the booking but has not paid the deposit or for the event yet. The booking is not confirmed until the payment is made.
- Confirmed — the booking is set. The guest has been emailed a confirmation and any outstanding deposits or payments have been made.
- Seated — the guest has arrived. For a table booking, the table is occupied and the booking is in service.
- Completed — the guest has finished and left.
- No-show — the guest did not turn up.
- Cancelled — the guest (or the restaurant) cancelled the booking.
What a booking owes
A booking's status says where the guest is in their journey, not where their money is.
Anything with something to pay — a deposit, an event ticket, a bookable service — also carries a payment label alongside its status, on the Bookings list and in the booking window: paid, part paid, still owed, due on arrival, or a deposit to take off the bill. The Bookings list can be filtered by that state, so chasing what is unpaid is a single filter away. See Deposits and refunds for what each label means.
To see what a booking has paid and what is still owed, use the manager site on the web — see Deposits and refunds.
What happens automatically
Make a Rezzy sends a handful of emails on your behalf, so your team does not have to:
- A confirmation email the moment a booking is made.
- A reminder email the day before the booking.
- A thank-you and review email a 24 hours after the guest has dined.
See Notifications and emails for what each of those looks like.
Where to see your bookings
There are three ways to look at the diary:
- The Calendar — the day laid out as a timeline: by table on the Tables view, and by team member and service on the Services view if you offer bookable services.
- The Bookings list — a sortable list of every booking with filters for date, status, party size, guest, and payment.
- The Live Floor Plan — a visual representation of the restaurant's layout, showing which tables are occupied and which are available.
On the mobile app, the diary lives in three screens:
- Bookings — a list of bookings, filtered by date.
- Calendar — a timeline view of the current service.
- Live Floor Plan — a visual representation of the restaurant's layout, showing which tables are occupied and which are available.