How bookings work

Bookings can come from a few different places, and every booking moves through a small set of statuses on its way through service. Here is what happens between a guest hitting "Book a table" and them leaving at the end of the night.

Where bookings come from

Make a Rezzy collects bookings from four sources:

• Your website widget — the booking form you embed on your own site.
• Your Explore listing — diners browsing Make a Rezzy can book without leaving the directory.
• By phone — when a guest rings the restaurant, your team adds the booking manually.
• Walk-ins — when a guest arrives without a reservation, you can record them as a walk-in.

Every booking — wherever it came from — ends up in the same diary.

Booking statuses

Each booking has a status that tells your team where it is in the journey:

• Pending — waiting for confirmation. Usually waiting for the restaurant to confirm the booking (if you have set up manual confirmation).
• Pending Payment — waiting for a deposit or payment. The guest has made the booking but has not paid the deposit or for the event yet. The booking is not confirmed until the payment is made.
• Confirmed — the booking is set. The guest has been emailed a confirmation and any outstanding deposits or payments have been made.
• Completed — the guest has finished their meal and left.
• No-show — the guest did not turn up.
• Cancelled — the guest (or the restaurant) cancelled the booking.

What happens automatically

Make a Rezzy sends a handful of emails on your behalf, so your team does not have to:

• A confirmation email the moment a booking is made.
• A reminder email the day before the booking.
• A thank-you and review email a 24 hours after the guest has dined.

See Notifications and emails for what each of those looks like.

Where to see your bookings