Help centre › Guests

Guest profiles

Every booking is tied to a guest, and each guest has a profile that pulls their history together in one place — their details, how often they visit, what they have spent, and any reviews they have left. This article walks through what is on a profile and how to find it.

Where to find your guests

Sign in to the manager site, pick your business, and go to Guests in the sidebar. You will see a table with every guest the system has on record, sorted by name. Each row shows the guest's name, email, phone, and company, with small markers next to anyone who has dietary, seating, or notes attached, plus any tags you have applied.

Click any row to open the full profile. To narrow the list — or to export it — see Finding and exporting guests.

In the mobile app, open Guests. Every guest is shown as a card with their name, email, phone, and company, and any dietary, seating, or notes you have on file appear underneath. Tap a card to open the guest, or tap the pencil icon to edit them.

At a glance

Across the top of a guest's profile is a row of figures that sum up their history with you:

  • Visits — how many times they have booked. If they have bookings still to come, the number of upcoming visits is shown alongside.
  • Last visit — the date they most recently dined with you, or a dash if they have not visited yet.
  • No-show rate — the share of their bookings that ended as a no-show, shown as a percentage.
  • Average party — the typical number of guests on their bookings.
  • Lifetime spend and average spend per cover — what they have spent with you in total, and on average per head. These appear once spend has been recorded for the guest; spend comes from a connected till — see How the Square sync works.

Guest details

Below the summary is the guest's details:

  • Email — used for booking confirmations and any reminders you have set up.
  • Phone — useful for last-minute calls; never shown to other guests.
  • Company — handy if you take corporate bookings, otherwise leave blank.
  • Seating preference — a short note like "window table" or "away from the kitchen".
  • Dietary restrictions — gluten-free, nut allergy, vegan, and so on.
  • Notes — free text. Anything your team should know that does not fit the fields above.

The profile also shows the guest's tags — reusable labels like a VIP regular or a no-show risk — which you can add or remove here. See Tags.

A marketing consent line shows whether the guest has opted in to marketing email. This is read-only: guests opt in themselves when they book. See Marketing consent.

Visit history

A guest's profile lists every booking they have made with you, newest first. Each entry shows when they came, the size of the party, where the booking came from, its status, any tags on that visit, and a star rating if they reviewed it. A guest who has not booked yet simply shows "No bookings yet."

Reviews

Any reviews the guest has left after a visit are gathered at the bottom of their profile, each with its star rating, date, title, and comment. To learn how review requests are sent, see How reviews work.

Editing a guest

Click Edit on the details card, change any field, and click Save changes.

Tap the pencil icon on the guest's card, change any field, and save.

Edits stick to the guest, so the next booking you take for them will see the new details.

Adding a guest by hand

Guests are created automatically the first time someone books, so you rarely need to add one manually. When you do, you can:

  1. Open the Guests page.
  2. Click Add Guest in the top right.
  3. Fill in at least a first and last name. The rest is optional.
  4. Click Save changes.
  1. Open the Guests option.
  2. Tap the Create button in the header.
  3. Fill in the guest's details on the form that opens.
  4. Tap Create Customer.

Where to go next