Reading and responding to reviews

Reviews are not currently shown inside the manager site — they live on the same public page guests see when they look you up. The quickest way to get to them:

1. Sign in to manage.makearezzy.com and pick your business.
2. In the left-hand menu, click Customer Site. This opens your public restaurant page in a new tab.
3. Your star average and the latest few reviews sit on that page. Scroll down to the reviews section to see them.
4. Click Read all reviews below the preview to open the full, paginated list of every review you have ever received.

In the app, open More and tap Reviews. Every member of your team can read them, including Staff. The list shows your reviews newest first, and the line under the heading counts how many of those loaded so far are still waiting for a reply.

A row of buttons (chips) narrows the list:

• Unanswered — only the reviews nobody has replied to yet. These also carry an amber edge in the list.
• A star rating — only reviews with that many stars. Tap a chip again to take it off.

Both chips can be on together. Scroll to the bottom to fetch older reviews, and pull down to refresh.

New reviews also land in the Inbox and, if you have alerts switched on, arrive as an alert on your phone. Tapping either opens the review straight away — see The Inbox.

The reviews page shows ten reviews at a time, newest first. Use the pagination at the bottom of the page to step further back.

In the list, each review shows the guest's name, their stars, the date, the title or the first line of the comment, and whether it has been Replied to or is Awaiting reply. Tap a review to open it in full. The review page also shows:

• The visit — the date, time and party size of the booking the review is about. Tap it to open the booking, just as you would from the Diary.
• The guest — tap their name to open their guest profile. If the booking was never linked to a guest in your guest book, the page says so instead.
• Your reply — what has been published under the review, who wrote it and when, or the button to write one.

Replies cannot yet be written from the manager site — that is coming with the Reviews page. In the meantime an Owner or Admin can publish one from the mobile app, and anything published there shows on your listing straight away.

If you would rather follow up on a specific review privately — to thank a guest, to apologise, or to invite them back to make things right — write to them yourself:

1. Find the booking the review is for on the Bookings list. Search by the guest's name to narrow it down.
2. Open the booking and copy the guest's email address from the customer details.
3. Reply from your own email account — guests respond best to a note from the restaurant directly, not from a platform.

1. Open the review from More → Reviews or from the Inbox.
2. Under Your reply, tap Reply to this review. Write your reply — up to 2,000 characters — and tap Publish reply.
3. The reply appears on the review page at once and on your public listing moments later. If it could not be published — a dropped connection, say — the app tells you and puts things back as they were, so try again.

To change a reply, open the review and tap Edit next to Your reply. There is only ever one reply per review: editing replaces what was published, and the date shown to guests moves to the time of the edit.

If you would rather follow up privately, tap the guest's name to open their profile and reach them by phone, message or email from there.