Reviews live on your public restaurant listing — the same page guests see when they are considering a booking. This article explains how to find them, what each one shows, and how to handle feedback that needs a reply.
Where to find your reviews
Reviews are not currently shown inside the manager site — they live on the same public page guests see when they look you up. The quickest way to get to them:
- Sign in to manage.makearezzy.com and pick your business.
- In the left-hand menu, click Customer Site. This opens your public restaurant page in a new tab.
- Your star average and the latest few reviews sit on that page. Scroll down to the reviews section to see them.
- Click Read all reviews below the preview to open the full, paginated list of every review you have ever received.
What each review shows
Every review on your listing is made up of:
- The rating — a score from 1 to 5 stars.
- A title — a short headline. Optional, so not every review has one.
- The date — when the review was last updated. If the guest comes back and edits it, the date moves with the edit.
- A comment — the body of the review. Also optional, which means some reviews are stars-only.
- The reviewer's name — the full name on the guest's account, shown next to the review.
The reviews page shows ten reviews at a time, newest first. Use the pagination at the bottom of the page to step further back.
Your star average
The big rating in the top section of your listing is the straight average of every rating you have ever received, rounded to the nearest half star for display. The count next to it is the total number of reviews behind that average.
Both numbers refresh the moment a review is added, edited, or deleted — there is no overnight recalculation or delay.
Replying to a review
Make a Rezzy does not currently have an in-product way to publish a reply underneath a review. If you would like to follow up on a specific review — to thank a guest, to apologise, or to invite them back to make things right — the most direct way is to write to them yourself.
- Find the booking the review is for on the Bookings list. Search by the guest's name to narrow it down.
- Open the booking and copy the guest's email address from the customer details.
- Reply from your own email account — guests respond best to a note from the restaurant directly, not from a platform.
Reviews you cannot edit or remove
Reviews belong to the guest who wrote them. Only the guest can edit the rating or comment, or take it down. You cannot edit a review on your guest's behalf, and you cannot remove a review just because you disagree with it.
If a review crosses the line — abuse, spam, impersonation, or something obviously fake — see Moderating reviews for how to flag it with us.
Asking for more reviews
There is no in-product "request a review" button. The review email is sent automatically to every guest with a Completed booking and an email address on file — see How reviews work. The most effective thing you can do is make sure phone and walk-in bookings get an email address captured at the table, so those guests get included in the next day's batch.
Where to go next
- How reviews work — when the email goes out and how a guest's review reaches you.
- Moderating reviews — what to do if a review breaks our guidelines.
- Guest profiles — finding a guest's contact details when you want to follow up.