Once a guest has dined with you, Make a Rezzy sends them one follow-up email — a thank-you note that doubles as a review invitation. This article covers what it says, when it goes out, and what does not happen alongside it.
The review request
The only post-visit email Make a Rezzy sends is the review request. It opens with a short "hope you enjoyed your visit" line and contains a single button taking the guest to a review form for that booking.
- Subject — "Review Your Recent Booking at [your business name]".
- Goes to — the email on the booking, provided the booking was marked Completed. Bookings that end as Cancelled or No-Show are never sent a review request.
- Timing — roughly a day or two after the visit. The exact mechanics are in How reviews work.
What does not happen after a visit
It is worth being clear about what Make a Rezzy does not send post-visit:
- No separate thank-you email. The review request is the thank-you — there is not a second, separate "thanks for visiting" message.
- No no-show email. When a booking is marked No-Show, the guest receives nothing automatically.
- No marketing or "come back soon" emails. Make a Rezzy does not send promotional follow-ups on your behalf.
- No reminder to leave a review. The review request is sent once. If the guest does not click through, they are not chased.
Marking a booking Completed
A booking only gets a review request if its status is Completed. Bookings move to Completed automatically a short while after their end time has passed, so in normal use you do not have to do anything. If you mark a booking Cancelled or No-Show instead, that booking is excluded from the review run.
See How bookings work for the full status flow.
If you want to follow up yourself
The most effective follow-up after a visit — a personal note to a regular, an apology when something went wrong, a thank-you to a large party — is one you write yourself. Grab the guest's email from the booking record and reply from your own account. See Reading and responding to reviews for the same advice applied to review replies.
Where to go next
- How reviews work — the timing, eligibility, and form behind the review email.
- Booking confirmation emails — what the guest received before they dined with you.
- Booking reminder emails — what does (and does not) go out in the run-up to a booking.