Once Square is connected, the table sync runs on its own. There are two moments where the diary and the till talk to each other: when you seat a guest, and when their check is settled. This article walks through both.
When you seat a guest
When you mark a booking as Seated — from the calendar, the floor plan, or the booking itself — Make a Rezzy opens a check on Square for that table, at the location you connected.
- The check is named after the table the guest is seated at, so your staff can find it at the till at a glance.
- Your staff can then add items to the check on Square as normal.
A check only opens if the booking has a table on it. If you seat a booking that has not been put on a table, nothing is sent to Square — see Troubleshooting.
When the check is settled
When the check is paid and closed on Square, Make a Rezzy marks the matching booking as Completed — the visit is done and the booking is closed off in your diary, with no action needed from you.
This usually happens within moments of the check closing. If that live update is ever missed, Make a Rezzy checks Square for closed checks every few minutes and tidies up any it finds, so a booking is never left open for long.
At the same time, the check total is recorded against the guest as spend for that visit. Over time this builds up each guest's lifetime spend and average spend per cover, which you can see on their profile — see Guest profiles. Only the overall total comes across: no individual items, taxes, or tips.
What carries across
| Direction | What moves |
|---|---|
| Make a Rezzy → Square | The seated table's name (as the check name) and a reference to the booking the check belongs to. |
| Square → Make a Rezzy | When the check closes, the booking is marked Completed and the check total is recorded as the guest's spend for that visit. |
That is all that moves between the two systems. Beyond the check total, no menu items, no guest contact details, and no card or payment information are shared.
What stays where
- Seating and the diary live in Make a Rezzy. You seat guests and manage bookings here as you always have.
- The bill lives in Square. Items, prices, tips, and payment are all handled at the till.
- Only bookings you seat in Make a Rezzy open a check. A tab started directly on the till is not linked to your diary.
Where to go next
- Connecting your account — link Square and choose this restaurant's location.
- Troubleshooting — fixes for the most common problems.