Help centre › Notifications and emails

Booking reminder emails

Reminder emails — the "your booking is tomorrow" nudge — are not currently sent automatically by Make a Rezzy. This article is honest about that and explains how to handle the gap in the meantime.

What does and does not currently happen

To set expectations clearly, here is the full list of emails the guest gets around a booking:

  • A confirmation email when the booking is moved to Confirmed.
  • A payment invoice if they paid an online deposit.
  • A cancellation email if the booking is cancelled.
  • A review request a day or two after they have dined.

There is nothing between the confirmation and the review — no "your booking is tomorrow" reminder, no "see you tonight" nudge on the day, no SMS. See Booking confirmation emails for the full set of emails that do fire.

Running a manual reminder pass

Until reminders ship, most restaurants run a quick reminder pass by hand — five or ten minutes a day, usually mid-morning. Here is a routine that works:

  1. Open Bookings from the left-hand menu.
  2. Use the Filters panel to narrow to tomorrow's date — set both the start and end date to tomorrow.
  3. Filter the status down to Confirmed so Pending and Cancelled bookings drop out of view.
  4. Run down the list and call, text, or email any guest whose booking you want to double-check — large parties, first-time guests, or anyone with a deposit at stake.
  1. Open Bookings from the home screen.
  2. Tap the filter icon and narrow to tomorrow's date.
  3. Filter to Confirmed.
  4. Use the guest's phone number on each booking to call or text ahead.

What to say in a manual reminder

Keep it short and operator-friendly — a reminder is not a confirmation request, just a polite nudge. A useful template:

Hi [guest name], it is [your name] from [restaurant]. Just a quick note to confirm your booking with us tomorrow at [time] for [party size]. See you then — and do let us know if anything changes.

Sending from your own phone or email account gives the guest something to reply to directly. A reminder from a no-reply address tends to feel less personal and gets read less.

Reducing no-shows without reminders

A few things tend to bring down no-show rates more than a reminder email ever would:

  • Deposits on larger parties — guests who have paid £30 up front rarely forget. See Deposits and refunds for how to set the threshold.
  • Capturing a phone number on every booking — makes the manual reminder pass quick, and means you can ring the moment a booking is running late.
  • Tagging repeat no-show guests — see Cancellations and no-shows for how repeat no-shows are handled, and Notes, dietary, and seating for how to flag a guest internally.

Where to go next