After a guest dines with you, Make a Rezzy emails them and invites them to leave a review. Their rating then sits on your public listing, alongside your star average and review count. This article walks through who gets the email, when it goes out, and where the review ends up.
Which bookings get a review email
A guest is asked for a review only when all of the following hold:
- The booking's status is Completed. Pending, Confirmed, Cancelled, and No-Show bookings are never sent a review request.
- The booking has a guest email on file. Walk-ins and bookings taken by phone without an email address slip through silently.
- A review email has not already been sent for that booking.
When the email goes out
Once a day, Make a Rezzy gathers every booking that has been marked Completed in the last day or two, and queues a review email for each one. Those emails are then delivered the following day at a random point between 10am and 8pm, so they land in the guest's inbox at a sensible time rather than at 3am.
In practice this means your guest will be asked for a review roughly a day or two after their visit.
What the email says
The email comes from Make a Rezzy (not from your restaurant directly), with the subject line "Review Your Recent Booking at [your business name]". It addresses the guest by name, mentions which restaurant they visited, and contains a single button that takes them to the review form.
Leaving the review
The link in the email is unique to that one booking and works only once. The guest is asked to sign in (or create an account) with the same email address that was on the booking — this is how we tie the review back to the visit. Once they are signed in, they see a short form with three fields:
- Rating — a score from 1 to 5 stars. Required.
- Title — a short headline. Optional.
- Comment — a few lines about the experience. Optional.
They submit, the review is saved against your business, and the email link is marked as used. If the guest later wants to change their review, they can sign in and edit or delete it from your public reviews page.
Where the review ends up
A new review shows up immediately in two places:
- Your restaurant listing — the section at the top of your public page shows your overall star average and the total number of reviews. A short preview of the latest reviews also appears further down the page.
- Your full reviews page — accessible from the listing via the "Read all reviews" button. This is the paginated list of every review you have ever received.
Your star average is a straight average of every rating you have ever been given, recalculated each time a review is added, edited, or deleted. There is no weighting and there is no minimum number of reviews before a star average shows.
What if a guest does not leave a review?
Most will not — that is normal. Make a Rezzy does not chase reminders, and there is no incentive scheme baked in. If you want to nudge regulars to leave a review, the simplest thing is a one-line mention on the bill or a quick word at the end of the meal.
Where to go next
- Reading and responding to reviews — finding the reviews you have received and what you can do with them.
- Moderating reviews — what to do if a review breaks our guidelines.
- Post-visit follow-up emails — the wider set of emails that go out after a guest dines with you.